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Terms & Policies

Terms of Use

Please read the following terms and conditions of use carefully before using this website. All users of this site agree that accessing and using this site is subject to the following terms and conditions and applicable laws. If you do not agree to these terms and conditions, please do not use this site. Diverse Electronics reserves the right to change these Terms of Use at any time. It is your responsibility to review the Terms of Use before each access to the site.

Payment Options

We accept the following payment types:

All orders are subject to our security verification processes and Diverse Electronics reserves the right to restrict or limit the use of any pay method which fails this process. A service charge of $10.00 may be imposed for rejected credit card orders. Large orders may require payment via bank wire transfer. Orders must be paid in full at time of shipping, with the exception of Corporate Accounts.

A minimum order quantity may apply on certain items.

Orders under $50 will incur a $10.00 processing fee.

To set up online Corporate Account, contact 1-800-381-7308, ext. 112.

Shipping & Handling

Diverse Electronics sells and ships products within Canada and the contiguous United States. You can choose to ship on our account at the rates listed below or on your account. Simply provide the carrier, method and account # where indicated at Checkout.

We are pleased to offer same-day shipping on all in-stock items for orders placed before 2 p.m. Eastern Time. Inventory availability is not guaranteed.

Overnight items
Certain items require overnight shipping due to product storage temperature requirements. Additional shipping charges may apply. Any additional fees will not be charged without prior approval.

Non-standard or specialty items
Products that are oversized, labeled as dangerous goods or hazardous materials, or weighing more than 20 pounds have special shipping requirements. Any additional fees will not be charged without prior approval.

Items labeled as dangerous goods or hazardous materials cannot be shipped to the United States.

Please note, shipping and handling may not be available in all areas. We reserve the right to cancel orders at any time without prior notice (even after an order has been submitted), including in cases where shipping and handling does not apply to your area. You have the option of shipping on your own account.

Free Shipping on orders over *250 when shipping within Canada!

Diverse Electronics is pleased to offer free shipping on online orders totaling over $250 before taxes, standard Ground shipping only. This offer applies to deliveries within Canada only and may be subject to other shipping restrictions depending on the items ordered. Items of a non-standard size or weight, products labeled dangerous goods, or hazardous materials are not valid for this offer.

Remote locations requiring special shipping not valid for this offer. Offer cannot be combined with any other offer or discount. Offer is subject to change without notice.

Delivery Methods

We offer the following delivery methods:

 

Shipping Rates

  Central Canada Eastern Canada Western Canada Territories United States
Fedex Ground $12.95 $15.95 $18.95 $29.95 --
Fedex Priority -- $27.95 $37.95 $39.95 $20.95*

 

Shipping to the U.S.

Diverse Electronics is pleased to offer express shipping* on all U.S. orders, covering the costs of any import duties and brokerage fees that U.S. Customs may impose.

Note that items labeled as dangerous goods or hazardous materials cannot be shipped to the U.S.

Order Pick-up

Customers in the Greater Montreal Area have the option to pick up their order at Diverse Electronics' head office in St-Laurent. Choose this option at checkout and a representative will contact you when your order is ready. Typically, your order will be available 2 days after you place your order for in-stock items, but please be aware that some exceptions apply. Delivery for items not in stock vary by supplier and will be indicated at checkout. If your order is not picked up within 10 business days after being contacted, your order will be cancelled.

Address: 5400 Thimens, St-Laurent, H4R 2K9
Business hours: Monday to Friday, 8am – 6pm

Bill to / Ship to

You can choose to have the order sent to a shipping address that is different from your billing address. With this option, the shipping confirmation with the order total and payment information is emailed to the email address associated with your Diverse Electronics online account, while the products in your order are sent to the shipping address.

Return Policy

Products must be returned within 30 days of receipt and include a return authorization number. Call 1-800-381-7308 to obtain your authorization number. Authorized returns are eligible for a full refund of the purchase price, less applicable return shipping charges. A 25% restocking fee may apply. We do not refund original shipping costs. Products returned without a return authorization number will be returned to the sender. Parts must be returned and in the same condition as you initially received it and in the original packaging where applicable.

Restrictions

Consumable products can be returned only after reasonable trial. Partially used product will not be accepted as a return item unless it failed application.

Personal protection or static control wearable items may be tried on for size and fit only, and must not otherwise be worn.

Refunds

Your account will be credited when the returned product is verified by our Distribution Center. Please allow at least 15 business days from the return date for your refund to be processed. Typically, your refund will be in the same form of payment originally used for your purchase, however in some cases your refund may be processed in the form of a cheque.

Third-Party Links

Diverse's Internet site offers links to third-party web sites to add increased value and product knowledge for the user, however, Diverse has no control over and is not responsible for to the content provided by these independent third parties. If a link should become inactive, please inform the company.

Typographical Errors

The site may contain typographical errors or other errors or inaccuracies and may not be complete or current. Diverse reserves the right to correct any errors, inaccuracies or omissions and to change or update the Content at any time without prior notice.

Privacy Policy

Users may be asked for, name, email address, mailing address, phone number, credit card information for ordering purposes, however, users can visit the site anonymously. Diverse will collect personal identification information from users only if they voluntarily submit such information. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain site-related activities.

Diverse does not share users’ information to third parties except as required to fulfill an order. When sensitive and private data is collected, Diverse uses 100% secure 256Bit SSL encryption for proper data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site.